Data and Privacy Policy.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone: 07354 459511
Email: hello@youmatteroccupationaltherapy.co.uk
What information we collect, use, and why
We collect or use the following information to provide services:
Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints
We also collect or use the following information to provide services:
Religious or philosophical beliefs
Health information
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Purchase history
Account information, including registration details
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Location data
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Lawful bases
Our lawful bases for collecting or using personal information to provide services are:
Consent
Legal obligation
Legitimate interest: We collect this information to ensure we can deliver a safe and effective healthcare service
Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Legitimate interest: We collect this information to ensure we can deliver a safe and effective healthcare service
Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legitimate interest: We collect this information to ensure we can deliver a safe and effective healthcare service
Vital interests
Where we get personal information from
People directly
Health care providers
Councils and other public sector organisations
Family members / carers of the individual.
How long we keep information
Personal data is retained for 6 years following your discontinuation of using You Matter Occupational Therapy Services. This is in line with your rights as a service user under the Limitation Act 1980. After this period is over, all personal data is securely erased from our records.
Who we share information with
Others we share personal information with:
Organisations we need to share information with for safeguarding reasons
Professional consultants
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 7 June 2024